Our Covid-19 Protocol

Respecting Your Health and the Health of Others

Our work revolves around inspecting homes. Inevitably, we encounter home owners, their family and friends and other members of the public on a daily basis. We are mindful of concerns regarding Covid-19 and would like to reassure you that we are committed to the health and safety of everyone we encounter.

What precautions have we implemented?

We are an entirely home based company. Under normal circumstances we hold regular in house face to face meetings. In the current environment, and until further notice, all our meetings are now held online. This means there is absolutely no risk of virus spread within our organisation.
Subject to availability, all our surveyors carry hand sanitisers and hand wipes which will be used immediately prior to entry to your home and at regular intervals during the inspection. In order to complete our surveys thoroughly, inevitably surfaces must be handled. Where practical, all such surfaces will be wiped down after testing, for example, window and door furniture, taps, flush handles, etc. We currently have a ‘no hand shake’ policy. A greeting with a smile is given however! In the event that a member of our team displays symptoms of Covid-19 as described in the latest advice provided by the NHS, they will self-isolate. In the event that an appointment has been made to inspect a home, and prior to the inspection, the surveyor displays potential Covid-19 symptoms, we will cancel the appointment. Every attempt will be made to rearrange the inspection by another available surveyor for the same time or for the nearest available slot. In such circumstances, a delay in the process is likely to arise.

Our requests

Prior to our inspection, we may request a response to one or more of the following questions put to occupants of the homes we are instructed to inspect, regardless of whether the person will be present during the inspection:

Question 1

Within the last 14 days, has any occupant of the property been abroad and if so, where?

Question 2

Within the last 14 days, has any occupant of the property been in direct contact with anyone who has either been confirmed as carrying the virus or been placed under isolation following advice from a member of NHS staff?

Question 3

Has any occupant of the property recently been in self-isolation or currently is in self-isolation due to suspected symptoms of Covid-19?

Finally

We would like to cause as little inconvenience as possible to occupants of the properties we inspect. If possible and practical, and in order to help reduce the risk of spreading the virus, so protecting both the occupants and the surveyor as well as the wider public, we would request that either:
• no one is present during the inspection, but remains contactable through their agent in case there are questions we would like to ask about the property
or
• where possible the occupant stays in a room separate from the surveyor for the duration of the inspection, and at other times a distance of at least three metres maintained.

If you have any questions or concerns, please do call our office.

Thank you for your assistance, and we wish everyone good health in these challenging times.

Robert Desbruslais.

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